Customer care intelligent routing

Details Customer care intelligent routing Customer care intelligent routing

2007-03-23

2010-11-16

Lee, Seung H (Department: 2887)

Registers

Systems controlled by data bearing records

Credit or identification card systems

C235S492000

Reexamination Certificate

active

07832634

ABSTRACT:
A system is provided for customer care intelligent routing. The system includes a mobile device and a server. The mobile device includes a transaction component and an error manager. The error manager determines that an error occurred during a point-of-sale transaction involving the transaction component and promotes the transmitting of transaction data to the server. The server determines a provider related to the error, and promotes the routing of the transaction data to the related provider.

REFERENCES:
patent: 2004/0235523 (2004-11-01), Schrire et al.
Gailloux, Michael, et al, Patent Application entitled “Systems and Methods for Enabling Customer Care Assistance with Self-Service Transactions,” filed Mar. 24, 2006, U.S. Appl. No. 11/388,673.
Zhu, Kevin, Patent Application entitled “Mobile Device-based Control of Smart Card Operation,” filed Apr. 2, 2007, U.S. Appl. No. 11/695,344.

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