Telephonic communications – Special services – Repetitive call attempts
Patent
1989-11-03
1991-08-13
Dwyer, James L.
Telephonic communications
Special services
Repetitive call attempts
379201, 379 96, 379212, 379 67, H04M 358
Patent
active
050402080
ABSTRACT:
Method and apparatus for processing a telephone call to suspend the call in anticipation of resuming the call at a time in future. A system 10 is disclosed of the type having a plurality of telephones 18 managed by a CBX 14 and a plurality of display terminals 16 managed by a Host processor 12. The CBX 14 is communicatively coupled to the Host processor 12. A caller is prompted to enter information expressive of a time when the caller desires to resume a call and this information is stored. Other information previously obtained from the caller is also stored in anticipation of resuming the call. At the time specified by the caller the call is reestablished and is directed to a telephone 18 associated with an agent. The other information previously stored is recalled and displayed to the agent, thereby providing the agent with a complete record of the information gathered up to the time that the call was suspended.
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Dwyer James L.
International Business Machines - Corporation
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