Coordinated transfer of voice and information through a network

Details Coordinated transfer of voice and information through a network Coordinated transfer of voice and information through a network

1989-01-06

1990-07-17

Brown, Thomas W.

Telephonic communications

Special services

Call diversion

379 96, 379203, 379225, 370 62, H04M 358, H04M 714

Patent

active

049426028

ABSTRACT:
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the call and the data terminal information associated with the call to any available phone extension with an associated data terminal. A plurality of Computerized Branch Exchanges (CBX) are joined via a network means to facilitate the transfer of the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.

REFERENCES:
patent: 4313036 (1982-01-01), Jabara et al.
patent: 4488004 (1984-12-01), Bogart et al.
patent: 4653045 (1987-03-01), Stanley et al.
patent: 4656624 (1987-04-01), Collins et al.
patent: 4805209 (1989-02-01), Baker, Jr. et al.

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