Coordinated transfer of voice and information through a digital

Details Coordinated transfer of voice and information through a digital Coordinated transfer of voice and information through a digital

1987-12-09

1989-02-14

Dwyer, James L.

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379212, H04M 358

Patent

active

048052094

ABSTRACT:
In many business applications, data about a client is created and entered on an agent's data terminal during a teleconference with the client. Often, it is necessary to transfer the client to a specialist during the course of the conversation. This invention describes a method of transferring the call and the data terminal information associated with the call to any available phone extension with an associated data terminal. A Computerized Branch Exchange (CBX) is used to transfer the call and pass a host program the phone source extension and the destination extension for the transfer. The host program looks up the source and destination extensions in a phone to terminal file and determines the network address of the data terminals involved and transfers the appropriate host application terminal display to invoke a transfer of display information. The host application sends the data terminal information to the destination data terminal display in conjunction with the transferred phone call.

REFERENCES:
patent: 4532377 (1985-07-01), Zink
patent: 4535198 (1985-08-01), Squicciarini
patent: 4535199 (1985-08-01), Zink
patent: 4634811 (1987-01-01), Curtin et al.
patent: 4694483 (1987-09-01), Cheung
Aspect Telecommunications "Application Guide Application Bridge", 1988, pp. 1-16.

Affiliated with

Also associated with

Rating

Coordinated transfer of voice and information through a digital does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Coordinated transfer of voice and information through a digital , we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Coordinated transfer of voice and information through a digital will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1372018