Context-specific electronic performance support

Details Context-specific electronic performance support Context-specific electronic performance support

2007-08-21

2007-08-21

Bui, Bryan (Department: 2863)

Data processing: measuring, calibrating, or testing

Measurement system

Performance or efficiency evaluation

C702S188000

Reexamination Certificate

active

11443718

ABSTRACT:
Providing context-specific electronic performance support for a device through just-in-time knowledge transfer. Performance support content comprising information regarding device procedures, device alerts, and display screens for displaying information related to the device can be stored in multiple content files. Each content file can be associated with a device alert, a device procedure, and/or a display screen. Device users can interact with one or more display screens on a display associated with the device. The device users can request performance support content by activating an icon or hyperlink on the display screen(s). A content publisher can identify performance support content responsive to each request from one or more of the content files based on context information related to the display screen(s) on the display at the time of the request. The content publisher can display a display screen comprising the identified information on the display associated with the device.

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