Context manager and method for a virtual sales and service cente

Details Context manager and method for a virtual sales and service cente Context manager and method for a virtual sales and service cente

1998-04-17

2000-05-16

MacDonald, Allen

Data processing: financial, business practice, management, or co

Automated electrical financial or business practice or...

Operations research or analysis

705 8, 705 9, 379220, G06F 1521, H04M 169

Patent

active

060649739

ABSTRACT:
A context manager for providing a framework for enabling continuous customer access resource innovation by maximizing open business processes. The context manager allows multiple combinations of users to access various business processes through multiple types of customer access resources. The context manager includes a context manager management interface for creating a context manager object for a session, the context manager object providing a bridge from customer access resources to business processes and maintaining a context of the session across customer access resources.

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