Context aware call handling system

Details Context aware call handling system Context aware call handling system

2003-08-01

2008-08-19

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Special services

C379S201120, C719S310000, C719S313000, C719S318000, C719S328000, C717S100000, C717S101000, C717S103000

Reexamination Certificate

active

07415104

ABSTRACT:
A communication system comprising one or more ubiquitous sensor(s) for generating awareness data relating to a user, a context engine for receiving and processing the awareness data to determine the user's current context for the purpose of event handling, a policy engine for receiving and relating at least one pertinent evidential indicator of an incoming event from a caller to the user's current context and in response selecting a preferred event handling feature, and a delivery agent for executing the preferred event handling feature.

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