Contact center dynamic record delivery

Details Contact center dynamic record delivery Contact center dynamic record delivery

2005-09-06

2005-09-06

Amsbury, Wayne (Department: 2161)

Data processing: database and file management or data structures

Database design

Data structure types

C007S158000

Reexamination Certificate

active

06941320

ABSTRACT:
The invention, in one embodiment, generally establishes a master queue with a priority order based on predefined criteria, and then distributes information about a first prospect to one agent, and information about a second prospect to a second agent and so on, in the priority order. The prospect information is distributed without duplication, and can be updated dynamically, including when a prospect's information is not in the master queue.

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