Contact center conferencing of e-mail message

Telephonic communications – Audio message storage – retrieval – or synthesis – Multimedia system

Reexamination Certificate

Rate now

  [ 0.00 ] – not rated yet Voters 0   Comments 0

Details

C379S265010, C709S206000

Reexamination Certificate

active

07349529

ABSTRACT:
The method or system for conferencing an email message such that two or more individuals can simultaneously answer an email message and input their individual expertise on a solution or answer to the email message comprising the steps of or software and circuitry for: receiving and processing an email message at an email server, supplying the email message to a custom SIP user agent to initiate an email session which simultaneously delivers the email message to client agents each containing a custom SIP user agent for processing/answering the email.

REFERENCES:
patent: 5555179 (1996-09-01), Koyama et al.
patent: 5765033 (1998-06-01), Miloslavsky
patent: 5926539 (1999-07-01), Shtivelman
patent: 5946387 (1999-08-01), Miloslavsky
patent: 5953332 (1999-09-01), Miloslavsky
patent: 5953405 (1999-09-01), Miloslavsky
patent: 6002760 (1999-12-01), Gisby
patent: 6021428 (2000-02-01), Miloslavsky
patent: 6044145 (2000-03-01), Kelly et al.
patent: 6044368 (2000-03-01), Powers
patent: 6067357 (2000-05-01), Kishinsky et al.
patent: 6108711 (2000-08-01), Beck et al.
patent: 6138139 (2000-10-01), Beck et al.
patent: 6167395 (2000-12-01), Beck et al.
patent: 6170011 (2001-01-01), Beck et al.
patent: 6175563 (2001-01-01), Miloslavsky
patent: 6175564 (2001-01-01), Miloslavsky et al.
patent: 6185292 (2001-02-01), Miloslavsky
patent: 6345305 (2002-02-01), Beck et al.
patent: 6373836 (2002-04-01), Deryugin et al.
patent: 6389007 (2002-05-01), Shenkman et al.
patent: 6393015 (2002-05-01), Shtivelman
patent: 6601099 (2003-07-01), Corneliussen
patent: 6732156 (2004-05-01), Miloslavsky
patent: 6745024 (2004-06-01), DeJaco et al.
patent: 7013003 (2006-03-01), Seligmann
patent: 2004/0013254 (2004-01-01), Hamberg et al.
patent: 2006/0093126 (2006-05-01), Wesen
patent: 2003167826 (2001-12-01), None
patent: 2002016632 (2002-01-01), None

LandOfFree

Say what you really think

Search LandOfFree.com for the USA inventors and patents. Rate them and share your experience with other people.

Rating

Contact center conferencing of e-mail message does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Contact center conferencing of e-mail message, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Contact center conferencing of e-mail message will most certainly appreciate the feedback.

Rate now

     

Profile ID: LFUS-PAI-O-2809317

  Search
All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.