Consolidated monitoring system and method using the internet...

Details Consolidated monitoring system and method using the internet... Consolidated monitoring system and method using the internet...

2008-01-01

2008-01-01

Lu, Kuen S. (Department: 2167)

Data processing: database and file management or data structures

Database design

Data structure types

C707S793000, C707S793000, C714S002000, C714S048000

Reexamination Certificate

active

11222607

ABSTRACT:
A method, system, and storage medium and system for managing computer system performance utilizing information acquired over the Internet is provided. The system comprises a user system having existing installed components that include software, hardware devices, system upgrades, and/or a peripheral device. The system also includes a consolidated monitoring tool executing on the workstation that monitors activities occurring on the workstation with respect to the existing installed components. The system further includes a communications link to a vendor system that supplies components and/or services to the user system. Upon encountering a minor error, the consolidated monitoring tool searches a database for the minor error, displays a corresponding explanation of the minor error for a user via translation tables stored in the workstation, and displays a corresponding set of action items for resolving the minor error or preventing a future occurrence of the minor error.

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