Computerized voice response system

Details Computerized voice response system Computerized voice response system

1995-07-05

2000-07-18

Woo, Stella

Telephonic communications

Telephone line or system combined with diverse electrical...

Having transmission of a digital message signal over a...

379 9326, 379 8813, H04M 1100

Patent

active

060918055

ABSTRACT:
In accordance with the teachings of the present invention, a voice response system with visual menus along with audio menus is provided. The system includes a voice response host computer, a touch tone phone, a personal computer with a display screen and a communications interface for converting DTMF signals or other tones to digital signals. The personel computer has a program to display visual menus on the screen. The user interface of the voice response system provides both audio and visual menu listings.

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Newton's Telecom Dictionary, 8th edition, ADSI definition, Nov. 1994.

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