Computerized system for routing incoming telephone calls to a pl

Details Computerized system for routing incoming telephone calls to a pl Computerized system for routing incoming telephone calls to a pl

1986-06-02

1987-09-15

Rubinson, Gene Z.

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Testing of subscriber loop or terminal

379112, 379164, 379165, 379265, H04M 322

Patent

active

046944834

ABSTRACT:
A telephone call routing system for routing incoming telephone calls assigns each such incoming call to a selected one or more of a plurality of agent display modules. The agent display module has a visual output indicating which of a plurality of telephone lines carries the incoming call assigned to it. Any one of a plurality of agents' telephones associated with corresponding agents' modules may be connected to the line carrying the incoming call. Each telephone has a device for generating and transmitting a coded signal along the telephone line which is answered by that particular telephone. The signal is uniquely coded to identify the agent's module which is associated with the telephone which answers the incoming call. A signal detection device detects the transmitted coded signal and decodes the signal to determine which telephone associated with an agent's module answered the incoming call. A monitoring device monitors the agent telephone activity by determining and storing a characteristic representative of activity of each agent's telephone. The assignment of the next incoming call to one of more of the agents' modules is then determined by the extent of activity of each of the agents' telephones.

REFERENCES:
patent: 4066847 (1978-01-01), Giordano
patent: 4408100 (1983-10-01), Pritz et al.
patent: 4451705 (1984-05-01), Burke et al.
French, D. J., "London Telecommunications, The City Business System", British Telecommunications Eng., vol. 2, Oct. 1983, pp. 174-178.

Affiliated with

Also associated with

Rating

Computerized system for routing incoming telephone calls to a pl does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Computerized system for routing incoming telephone calls to a pl, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Computerized system for routing incoming telephone calls to a pl will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-1390319