Computer telephony integration gateway

Details Computer telephony integration gateway Computer telephony integration gateway

1997-05-06

2000-07-25

Hong, Harry S.

Telephonic communications

Plural exchange network or interconnection

With interexchange network routing

370352, 370401, 370467, 379230, 379265, 379901, H04M 700, H04M 3523, H04L 1266

Patent

active

06094479&

ABSTRACT:
A telecommunications system combines the benefits provided by a public intelligent network and a customer premise equipment (CPE)-based private network to provide enhanced telecommunications services. The public intelligent network includes an IN service control element and an IN switching control element used to provide IN services following IN control procedures. The private telecommunications network includes a computer telephony integration (CTI) server providing CTI services following CTI control procedures. A network gateway is provided between the public and private networks. The network gateway establishes a service logic communication between the IN service control element and the CTI server and permits, for example, the CTI server to request a service is from the IN service control element. Events related to the requested service are returned via the network gateway. The network gateway includes a CTI interface that emulates a private branch exchange switch to receive and translate switching service communications from the CTI server, and an IN interface that emulates a public IN node to receive and translate service communications from the service control point.

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