Telephonic communications – Special services – Service profile
Reexamination Certificate
2006-09-05
2006-09-05
Hong, Harry S. (Department: 2614)
Telephonic communications
Special services
Service profile
C379S201040, C379S207140, C379S207150, C379S211020, C379S212010
Reexamination Certificate
active
07103164
ABSTRACT:
A CTI system in which a user's profile comprises a workgroup containing the names of other users in whose telephony status he is interested, e.g. whether they are free or busy. The user's client displays a respective icon for each of his workgroup members, the icon has a text/coloured fill section to denote that member's telephony status. When an incoming call is received, the CTI controller sends details of the incoming call to the called user and every user whose workgroup includes the called user. Thus, at the user's client, when an icon indicates that a member of his workgroup has an incoming call, the user clicks on the icon to preview the details of the incoming call. The profiles also contain a value in seconds for “Divert To Mail After”, and, on receipt of the incoming call, this value is retrieved from the called user's profile and sent as part of the details of the incoming call to the called user, and to every user whose workgroup includes the called user. In each client associated with these users, a call-associated countdown timer is started from the received value. Thus, when a user previews an incoming call, the current value of the call-associated countdown timer is displayed together with other details of that incoming call.
REFERENCES:
patent: 4682354 (1987-07-01), Vanacore
patent: 4956861 (1990-09-01), Kondo
patent: 5465286 (1995-11-01), Clare et al.
patent: 5642410 (1997-06-01), Walsh et al.
patent: 5652788 (1997-07-01), Hara
patent: 5754636 (1998-05-01), Bayless et al.
patent: 5784452 (1998-07-01), Carney
patent: 5940488 (1999-08-01), DeGrazia et al.
patent: 6278454 (2001-08-01), Krishnan
patent: 6434226 (2002-08-01), Takahashi
patent: 6807264 (2004-10-01), Booton
British Telecommunications public limited company
Hong Harry S.
Nixon & Vanderhye P.C.
LandOfFree
Computer telephony integration does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Computer telephony integration, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Computer telephony integration will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-3617510