Patent
1995-08-29
1998-01-20
Hayes, Gail O.
395 50, 395 62, 39520011, 39520012, 3952002, 395335, G06F 1562
Patent
active
057108870
ABSTRACT:
A system for facilitating commercial transactions, between a plurality of customers and at least one supplier of items over a computer driven network capable of providing communications between the supplier and at least one customer site associated with each customer. Each site includes an associated display and an input device through which the customer can input information into the system. At least one supplier is presented on the display for selection by the customer using the input device. Similarly items from a supplier can be displayed for the customer to observe. Associated with a supplier of such items is an item database including information on presented items. Pricing subsystem receives information from the item database to determine the cost associated with a presented item. In addition a customer information database stores information relating to the customer. Associated with each customer is a customer monitoring object for each customer. The customer monitoring object is created by referencing information, relating to that customer, which had been stored in the customer information database and when the customer selects a supplier. The customer monitoring object is configured to operate by responding to customer enquiries regarding a presented item by retrieving information relating to the item and presenting the information to the customer; receiving a customer's selection of a presented item; receiving customer communications, indicating a desire to receive the item; and passing a communication to initiate the delivery of the item to the customer.
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Hickey; "Shopping at Home: One Modem Line, No Waiting"; Home PC; Dec. 1, 1994; p. 307; Dialog: File 647, Acc# 01038162.
Lang; "Cashing In: The Rush is on to Buy and Sell on the Internet"; Advertising Age; Dec. 19, 1994; p. 11; Dialog: File 16, Acc# 05419137.
Arlen; "Cyberselling: Shopping Comes to the Web"; Response TV; Jul. 1995; p. 26; Dialog: File 16, Acc# 05681939.
Chelliah Raman
Cornez Jason S.
Dellar Carl
Golin Eric J.
Harrison Stephen
Broadvision
Hayes Gail O.
Tkacs Stephen R.
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