Computer network-based auto-attendant method and apparatus

Details Computer network-based auto-attendant method and apparatus Computer network-based auto-attendant method and apparatus

2005-10-18

2005-10-18

Chin, Wellington (Department: 2664)

Multiplex communications

Pathfinding or routing

Combined circuit switching and packet switching

C370S352000, C370S354000

Reexamination Certificate

active

06956848

ABSTRACT:
According to an embodiment of the present invention, a method for operating a telecommunications system includes a telephone call from an external telephone line, determining a computer network address and switching data in response to the telephone call, coupling the telecommunications system with a remote telecommunications system at the computer network address, transmitting switching data from the telecommunications system to the remote telecommunications system via the Internet, coupling the telephone call to an auto attendant at the remote telecommunications system in response to the switching data.

REFERENCES:
patent: 6154465 (2000-11-01), Pickett
patent: 6289025 (2001-09-01), Pang et al.
patent: 6496500 (2002-12-01), Nance et al.

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