Computer integrated telephony system for the processing of 9-1-1

Details Computer integrated telephony system for the processing of 9-1-1 Computer integrated telephony system for the processing of 9-1-1

1996-06-04

1998-08-25

Woo, Stella

Telephonic communications

Emergency or alarm communications

Central office responsive to emergency call or alarm

379 9319, 379 9323, 455404, H04M 1100

Patent

active

057990611

ABSTRACT:
A machine executed method provides: (1) rapid, automatic, and virtually silent transfer of an incoming 9-1-1 call for service to the proper service provider or providers; (2) automatic transfer of caller identification and location information from a public safety answering point call-taker station to the appropriate service provider without further call-taker intervention; (3) elimination of the need for a call-taker to manually use detailed local maps such as a "KEY-MAP" to determine the location of a caller; and (4) digital recording of incoming calls. The digital voice and associated information is stored in a database to facilitate the rapid retrieval of the recorded call at a later time.

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