Computer-implemented voice markup system and method

Details Computer-implemented voice markup system and method Computer-implemented voice markup system and method

2006-04-18

2006-04-18

Tsang, Fan (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interaction with an external nontelephone network

C370S352000

Reexamination Certificate

active

07031444

ABSTRACT:
A computer-implemented method and system for processing a service request received from a telephone communication device. The telephony system and method utilizes a call management server and a voice interpreter server. The call management server receives an incoming call from a user, and the voice interpreter server processes the service request contained in the incoming call. Data communication encapsulation is used to communicate data between the call management server and the voice interpreter platform in order to process the service request.

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