Telephonic communications – Audio message storage – retrieval – or synthesis – Voice activation or recognition
Patent
1997-03-17
1999-05-04
Tsang, Fan S.
Telephonic communications
Audio message storage, retrieval, or synthesis
Voice activation or recognition
379218, 379265, H04M 322
Patent
active
059012030
ABSTRACT:
A computer-based system (70) for identifying an unidentified caller (14) includes a database (42) that contains utterance data (162) corresponding to a known caller. A processing system (72) coupled to the database (42) receives utterance information corresponding to the unidentified caller (14) and compares the utterance information with the utterance data (162) to identify the unidentified caller (14) as the known caller. In response, the processing system (72) provides a call routing option (84). The call routing option (84) may include an accept option (86), a transfer option (90), or a disconnect option (89), and may be provided to a called party visually using a personal computer (50).
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Morganstein Sanford J.
Zaks Sergey
Distributed Software Development, Inc.
Tsang Fan S.
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