Telecommunications – Radiotelephone system – Special service
Reexamination Certificate
2007-04-12
2011-11-22
Corsaro, Nick (Department: 2617)
Telecommunications
Radiotelephone system
Special service
C715S210000, C715S782000, C715S234000, C715S251000, C370S355000, C370S352000, C379S088200, C379S088100
Reexamination Certificate
active
08064888
ABSTRACT:
Systems and methods for providing user-selectable data when a user is on hold are provided. A communications system can automatically detect when a user is placed on hold. Additionally, a user can indicate when he/she has been placed on hold. After it has been determined that a user is placed on hold, the system can select adaptive information according to predetermined selection criteria and present that adaptive information to the user. A system can also generate contextual data which is related to the content of a current communication and use that contextual data (in addition to any predetermined selection criteria) to select adaptive information that is relevant to a user's communications. Contextual data can be generated before a user is placed on hold by analyzing a communications signal in order to identify keywords that are based on the content of that communication.
REFERENCES:
patent: 5875231 (1999-02-01), Farfan et al.
patent: 6542739 (2003-04-01), Garner
patent: 7092698 (2006-08-01), Sharp et al.
patent: 7181017 (2007-02-01), Nagel et al.
patent: 7849154 (2010-12-01), Grecco et al.
patent: 2002/0136384 (2002-09-01), McCormack et al.
patent: 2003/0112927 (2003-06-01), Brown et al.
patent: 2004/0133640 (2004-07-01), Yeager et al.
patent: 2004/0203660 (2004-10-01), Tibrewal et al.
patent: 2004/0249650 (2004-12-01), Freedman et al.
patent: 2005/0021713 (2005-01-01), Dugan et al.
patent: 2005/0043060 (2005-02-01), Brandenberg et al.
patent: 2005/0201531 (2005-09-01), Kanter et al.
patent: 2005/0249345 (2005-11-01), Burg et al.
patent: 2006/0003783 (2006-01-01), Fukui et al.
patent: 2007/0049335 (2007-03-01), Haitani et al.
patent: 2008/0254773 (2008-10-01), Lee
patent: 2009/0055220 (2009-02-01), Rapaport et al.
Apple Inc.
Blakely Sokoloff Taylor & Zaffman LLP
Corsaro Nick
Patel Mahendra
LandOfFree
Communications system that provides user-selectable data... does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Communications system that provides user-selectable data..., we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Communications system that provides user-selectable data... will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-4302573