Communications management using weights and thresholds

Details Communications management using weights and thresholds Communications management using weights and thresholds

2007-12-25

2007-12-25

Cardone, Jason (Department: 2141)

Electrical computers and digital processing systems: multicomput

Computer network managing

C709S235000

Reexamination Certificate

active

10462425

ABSTRACT:
A method for managing communications including receiving a multitude of communication attempts from a multitude of communication sources. For each communication attempt, a communication event can be responsively determined. For each communication event, an event weight for the communication event can be determined. Each event weight can be compared to an event threshold associated with the communication event. At least one communication management action can be responsively performed. The communication management action can include a busy indication action, a queuing action, an automated response action, a linking action, a notification action, and/or a reformatting action.

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