Communication system with queues

Telephonic communications – Special services – Service trigger

Patent

Rate now

  [ 0.00 ] – not rated yet Voters 0   Comments 0

Details

379220, 379265, 379266, H04M 300, H04M 700

Patent

active

056362684

ABSTRACT:
The invention relates to a communication system comprising a first network, a second network, first stations coupled to the first network and second stations coupled to the second network, with the first network and the second network being mutually coupled. The system comprises queuing means for recognizing calls for a group of second stations and for placing said calls in a queue, and control means for assigning to calls in a queue a connection to a second station. In accordance with the invention in such a communication system the queuing means are coupled to the first network, so that the queuing means are not formed in the second network. The first and the second network can be national telephone networks of different countries.

REFERENCES:
patent: 4400587 (1983-08-01), Taylor
patent: 4862496 (1989-08-01), Kelly
patent: 4885780 (1989-12-01), Gopal et al.
patent: 4953204 (1990-08-01), Cuschleg, Jr. et al.
patent: 5291551 (1994-03-01), Conn
patent: 5291552 (1994-03-01), Kerrigan
patent: 5299259 (1994-03-01), Otto
patent: 5299260 (1994-03-01), Shaio
patent: 5309505 (1994-05-01), Szlam
patent: 5309513 (1994-05-01), Rose
patent: 5311585 (1994-05-01), Armstrong
patent: 5406620 (1995-04-01), Pei
patent: 5459780 (1995-10-01), Sand
R.S. Bell et al.,"Business Networks-PBX and Central Office Based", Session 23A, Paper 3, Telecommunications Switching-state of the art impact on networks and services, Proceedings of the International Switching Symposium, Florence, Italy, May/7-11, 1984, pp. 1-8, title sheet.
G.W. Gawrys et al., "ISDN: Integrated Network/Premises Solutions for Customer Needs", IEEE International Conference on Communications '86. Toronto, Canada, Jun. 22-25, 1986, title sheet and pp. 1.1.1-1.1.5.
D.E. Harvey et al., "Call Center Solutions", AT&T Technical Journal, Sep./Oct. 1991, vol. 70, No. 5, pp. 36-44.

LandOfFree

Say what you really think

Search LandOfFree.com for the USA inventors and patents. Rate them and share your experience with other people.

Rating

Communication system with queues does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Communication system with queues, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Communication system with queues will most certainly appreciate the feedback.

Rate now

     

Profile ID: LFUS-PAI-O-397763

  Search
All data on this website is collected from public sources. Our data reflects the most accurate information available at the time of publication.