Communication system and method

Details Communication system and method Communication system and method

2003-10-17

2008-08-05

Ly, Nghi H (Department: 2617)

Telecommunications

Radiotelephone system

Programming control

C455S412100, C455S424000, C455S461000, C370S328000

Reexamination Certificate

active

07409207

ABSTRACT:
The present invention provides a communication system and method via which users can obtain assistance from an operator on the use of their equipment such as, for example, a mobile phone. The user contacts the operator, who, using data relating to the equipment, retrieved from a database, talks the user through the use of their equipment. As the user attempts to give effect to any operator instructions, feedback is provided to the operator on the progress made by the user in attempting to implement those instructions.

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patent: 1 091 606 (2001-04-01), None
patent: WO 01/30056 (2001-04-01), None

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