Telephonic communications – With usage measurement – Call charge metering or monitoring
Patent
1997-06-03
1999-10-19
Loomis, Paul
Telephonic communications
With usage measurement
Call charge metering or monitoring
379112, 379133, 379134, 379201, 379221, H04M 1500
Patent
active
059701269
ABSTRACT:
The present invention relates to establishing a communication channel between two communication systems having computer telephony integration (CTI). Many CTI systems are configured into incoming and outgoing lines according to the anticipated demands. Consequently, if sufficient outgoing or incoming capacity is unavailable at a given time to support a communication channel of required characteristics, the users of such a system must conventionally wait until sufficient capacity becomes available. However, the present invention determines who the intended addressee is and can instruct the CTI system associated with that addressee to instigate the establishment of a communication channel to the user who originally desired the connection. The instructions can be sent to the intended addressee using for example, another communication network, such as the Internet or other data communications network. This arrangement also allows the call to be placed in the reverse direction, where this is favourable for tariff reasons. The invention also includes the automatic selection of a telephone network carrier based on tariff data requested over a data network such as the Internet.
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Bowater Ronald John
Butler Nicholas David
Clarke David Andrew
Lawrence Stephen Graham Copinger
International Business Machines - Corporation
Loomis Paul
Nguyen Duc
Ray-Yarletts Jeanine S.
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