Patent
1997-05-06
1999-02-23
Meky, Moustafa M.
G06F 1300
Patent
active
058753028
ABSTRACT:
A communication management system and method of operation includes a structure registration interface, a user registration, a submission interface, a communication server and an access interface. The structure registration interface receives structure data and establishes a communication thread structure having a plurality of interconnected threads based upon the structure data. The user registration interface receives user data and establishes user information based upon the user data, the user information linking a user with at least one thread of the plurality of interconnected threads. The submission interface receives communications and at least one desired thread of the plurality of interconnected threads and links the communications with at least some of the plurality of interconnected threads. The communication server establishes links between communications and user information based upon threads of the plurality of interconnected threads. Finally, the access interface receives a communication access request from a user, receives communications from the communication server based upon the communication access request, the user information and thread linkages between the communications and the user information and provides the received communications to the user. The communication management system may also include a notification interface that notifies a user when a communication is received that is linked to the user by at least one thread. The notification interface may notify a user when a communication has been received that is linked to the user by at least one thread and has a notification priority greater than or equal to a notification priority respective to the user.
REFERENCES:
patent: 5577247 (1996-11-01), Uyama et al.
patent: 5689708 (1997-11-01), Regnier et al.
patent: 5706437 (1998-01-01), Kirchner et al.
"Networked Computing: NCR features enterprise--wide networked computing products for telecom industry", EDGE, on I abort ATfT, V7, N204, Jun. 1992 .
Garlick Bruce E.
Meky Moustafa M.
Northern Telecom Limited
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