Communication console station with priority queuing

Details Communication console station with priority queuing Communication console station with priority queuing

1991-08-23

1992-07-28

Schreyer, Stafford D.

Telephonic communications

Multi-line or key substation system with selective switching...

Detail of hold circuitry

379165, 379266, 379309, H04M 504

Patent

active

051346524

ABSTRACT:
A communication console station links a plurality of communication resources (101, 103, and 105) for use by an operator. Incoming calls are placed in an incoming-call queue (207), calls on hold are placed in a holding queue (209), and all available communication resources are placed in a resource queue (211) The operator presses a single button (303, 305, or 307) to obtain the top resource from the associated queue (207, 209, or 211), which lists resources according to a predetermined priority.

REFERENCES:
patent: 4757529 (1988-07-01), Glapa et al.

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