Communication assistance system and method

Details Communication assistance system and method Communication assistance system and method

2007-10-25

2011-10-11

Elahee, MD S (Department: 2614)

Telephonic communications

Special services

Automatic directory service

C379S223000, C379S265010, C455S414300

Reexamination Certificate

active

08036365

ABSTRACT:
A communication assistance system is provided for accessing information corresponding to a plurality of subscribers. This system is comprised of a telephone switch for receiving calls from a plurality of requesters, a call center for routing each of said received calls to an operator terminal, and a first database configured to store said information corresponding to each of said subscribers. The system provides: a dynamically controlled closing prompt; an interface feature allowing subscribers to update their own information; a dial string translator for identifying service provider of the requester; a billing database for transferring call charges of the subscriber to the requester; a processor to notify subscribers to update their information; the ability to store license plate numbers of the subscribers; a masking feature that allows system to connect requester to subscriber without revealing subscriber's mobile telephone number, a searchable database of subscriber information based on particular information found in the subscriber listing.

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