Communication assistance system and method

Details Communication assistance system and method Communication assistance system and method

2006-07-11

2006-07-11

Escalante, Ovidio (Department: 2645)

Telephonic communications

Special services

Automatic directory service

C379S201010

Reexamination Certificate

active

07076046

ABSTRACT:
A directory assistance system is provided for providing subscriber information to requesters communicating with the assistance system. A telephone switch receives calls from a plurality of requesters desiring to access the information corresponding to subscribers. A first database stores the information corresponding to each of the subscribers, including their phone numbers. A communications interface for database clean-up receives instructions from the subscribers so as to allow the subscribers to modify their corresponding information in the first database, where the communications interface is coupled to a carrier customer care representative system configured to receive phone calls from the subscribers. A carrier clean-up database is coupled to the customer care representative system and configured to store the modified information received from the subscribers. The communications interface unit further comprises a synchronization technology unit coupled to the clean-up database unit, and is further coupled to the first database, and configured to synchronize the subscriber modifications with data stored in the first database.

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