Communication assistance system and method

Details Communication assistance system and method Communication assistance system and method

2011-01-11

2011-01-11

Le, Danh C (Department: 2617)

Telecommunications

Transmitter and receiver at same station

Radiotelephone equipment detail

C455S418000, C455S426100, C707S999010, C709S201000

Reexamination Certificate

active

07869825

ABSTRACT:
A communication assistance system includes a database having a plurality of listings therein, each of the listings includes a least one contact name and a contact information. A means is provided for receiving incoming communications from a plurality of requesters seeking a listing. A table stores past requested listings of the requesters, where the system reviews the table for storing past requested listings and, based on contents contained in the past requested listing table, develops a list of requesters to target a promotion to, whereupon when a requester who is among the list of requesters contacts the system, they are provided with the promotion.

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Ryder Joan M et al. ‘Cognitive Engineering of A New Telephone Operator Workstation Using COGNET’. In International journal of industrial ergonomics, 1998.
International Search Report dated Mar. 5, 2008.

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