Common message area for a customer interaction center user...

Details Common message area for a customer interaction center user... Common message area for a customer interaction center user...

2007-10-09

2007-10-09

Hong, Stephen (Department: 2178)

Data processing: presentation processing of document, operator i

Presentation processing of document

Layout

C715S252000, C715S252000

Reexamination Certificate

active

10723742

ABSTRACT:
Various implementations for a common message area for a customer interaction center user interface are provided. One implementation provides presenting, on an interaction center agent display device, a single user interface panel having, firstly, a work area that displays information pertaining to a particular customer with whom an interaction center agent is interacting, and secondly, a common message area for displaying electronic messages to be viewed by one or more interaction center agents.

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