Common gateway to call control systems

Details Common gateway to call control systems Common gateway to call control systems

2004-03-04

2009-06-16

Gauthier, Gerald (Department: 2614)

Telephonic communications

Audio message storage, retrieval, or synthesis

Interaction with an external nontelephone network

C379S221060, C709S210000

Reexamination Certificate

active

07548612

ABSTRACT:
A method of and apparatus for supporting intelligent call routing (ICR) systems multiple vendors, in a vendor neutral fashion using a computer is described. One embodiment has a voice program send a call routing request using an HTTP format to a call routing program. The call routing program decodes the HTTP request and identifies the appropriate vendor-specific communication format and communications method for talking to the ICR system specified in the HTTP request. The call routing program sends the request and receives the answers from the ICR system in the vendor specific formats. The call routing program provides the ICR system response back to the voice program in a vendor neutral fashion. This approach allows voice programs to easily be written that work with multiple ICR systems and allow component reuse of call routing code amongst programs that end up working with multiple systems.

REFERENCES:
patent: 6549949 (2003-04-01), Bowman-Amuah
patent: 6611590 (2003-08-01), Lu et al.
patent: 6970915 (2005-11-01), Partovi et al.
patent: 2002/0015480 (2002-02-01), Daswani et al.
Kristol, D. et al., “HTTP State Management Mechanism”, IETF RFC 2109, http://www.ietf.org/rfc/rfc2109.txt, Feb. 1997, 20 pp.

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