Combination system for provisioning and maintaining telephone ne

Details Combination system for provisioning and maintaining telephone ne Combination system for provisioning and maintaining telephone ne

1997-02-20

1999-09-14

Kuntz, Curtis A.

Telephonic communications

Diagnostic testing, malfunction indication, or electrical...

Of centralized switching system

379 29, 379 10, 379 15, 379 34, H04M 124

Patent

active

059533897

ABSTRACT:
In an administration system for a public switched telephone network, a method of provisioning and maintaining the working status of customer network facilities is provided. The method includes the steps of receiving a service request from a customer at a living unit requesting service, and determining whether the service request from the living unit is eligible for processing by the adjunct processor. When the service request is eligible, the method automatically provisions customer equipment to execute the service request based upon information including customer identification data and customer facilities. The information is generally maintained without altering the customer facilities when a subsequent disconnect request is received from the customer. The method also includes one or more of receiving a customer request, retrieving related customer profile information, obtaining a description of the customer trouble and entering a trouble type associated therewith, building a trouble report, testing the communication line and generating test results. The method also includes the steps of grouping related open work requests and proactively determined troubles with the trouble report based on grouping rules, and building a work load for a technician.

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