Collecting information at a remote site

Details Collecting information at a remote site Collecting information at a remote site

2005-08-26

2010-11-09

LeRoux, Etienne P (Department: 2161)

Data processing: database and file management or data structures

Database design

Database and data structure management

C707S602000, C709S223000, C709S224000, C717S106000

Reexamination Certificate

active

07831635

ABSTRACT:
Embodiments of the invention relate to techniques for collecting information. In an embodiment, a support engineer for a vendor, when desiring information to be collected at a customer site, creates an XML (Extensible Markup Language) file that includes collection instructions. The support engineer then sends the XML file to the customer who, upon receiving the XML file, posts the XML file to a collection system. The collection system having the XML file as an input invokes the collection software that executes the collection instructions included in the XML file, and generates the information desired by the support engineer. The collection system, via a pre-setup transport mechanism, then transfers the collected information to a system accessible to the support engineer on the vendor's site.

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“Get ahead with Sun software, Stay ahead with sun software standard support”, Sun Microsystems, copyright 2002.
“Fargo: Technical Description” by M. Fredrikson, et al. Dept. of Comp. Science & Bus. Admin., Univ. College of Karlskrona/Ronneby, Sweden. Total pp. 11.

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