Electrical computers and digital processing systems: multicomput – Computer network managing
Reexamination Certificate
2007-12-04
2007-12-04
Patel, Haresh (Department: 2154)
Electrical computers and digital processing systems: multicomput
Computer network managing
C709S217000, C715S740000, C715S744000, C707S793000
Reexamination Certificate
active
10991978
ABSTRACT:
A system for the intelligent management of knowledge and delivery of content is provided. The system allows end users to access targeted fixes in connection with resolving problems with appliances, such as computers or other devices. The system further provides for the delivery of inventory information and information regarding attempts that have been made to fix problems with an appliance to technical support personnel. Technical support personnel may selectively access approved fixes or potential fixes through selections made from a tree of devices and/or problems or through the identification of key indicators. Technicians may also create fixes and made such fixes available to other technicians immediately.
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Fisher, Jr. John W.
Wing Robert
Patel Haresh
Sheridan Ross PC
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