Collaborative alert management and monitoring

Details Collaborative alert management and monitoring Collaborative alert management and monitoring

2008-06-26

2010-12-21

Mesfin, Yemane (Department: 2444)

Electrical computers and digital processing systems: multicomput

Computer network managing

Computer network monitoring

C709S223000

Reexamination Certificate

active

07856498

ABSTRACT:
Methods, systems, and computer program products for dynamically monitoring, processing, and managing alerts are described herein. In an embodiment, the method operates by receiving messages that are either alerts or responses to existing alerts. The messages are parsed to determine if whether they are alerts or responses to alerts. Actions including updating alert states and storing alert data are executed, and then the method sends notifications regarding the alert messages and responses to a collaboration list of registered subscribers that dynamically expands over time based upon alert escalations. The method then determines whether additional messages have been received; and performs actions associated with these additional messages until there are no remaining alerts or alert responses to process. The method stores updated alert and response data in a repository so that the alerts and responses can be monitored and managed.

REFERENCES:
patent: 7010588 (2006-03-01), Martin et al.
patent: 7457872 (2008-11-01), Aton et al.
patent: 7467183 (2008-12-01), Arcuri et al.
patent: 7636424 (2009-12-01), Halikhedkar et al.
patent: 2006/0288100 (2006-12-01), Carson et al.

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