Telephonic communications – Audio message storage – retrieval – or synthesis
Patent
1993-02-11
1995-12-26
Hofsass, Jeffery A.
Telephonic communications
Audio message storage, retrieval, or synthesis
379 89, 379 96, 379210, 379212, 379265, H04M 164, H04M 300
Patent
active
054794870
ABSTRACT:
An integrated telephone call handling system and method are disclosed. The system comprises a unified software control for controlling a call between the system and a party, the unified control capable of transferring the call among functional partitions within the system, the functional partitions providing mechanized communication via the network and capable of directing communications between the party and a selected one of the functional partitions. The unified control includes a unified script language to allow unified scripting of a call from inception to termination, including scripting of interaction between the party and an agent.
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Hofsass Jeffery A.
Hunter Daniel S.
InterVoice Limited Partnership
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