Telephonic communications – Audio message storage – retrieval – or synthesis – Multilingual system or operation
Patent
1994-03-17
1996-02-20
Hofsass, Jeffery A.
Telephonic communications
Audio message storage, retrieval, or synthesis
Multilingual system or operation
379 89, 379 67, H04M 164
Patent
active
054936080
ABSTRACT:
A interactive voice response system that automatically adapts to suit the speed at which the caller interacts with the system. The caller interacts with the system utilizing the keypad buttons on a DTMF-type telephone or by speaking verbal instructions over any type of telephone, and hears spoken instructions and information over the telephone in response to those entries. The system is programmed to measure the response times of the caller and adjust the playing speed of the application dialogue's voice messages accordingly using a caller adaptive response algorithm incorporated into the application software of the voice response system. If the caller is responding relatively fast and without error to the voice message prompts, the caller adaptive response algorithm software will gradually speed up subsequent voice message prompts to a preset, reasonable maximum speech rate. If the caller is responding more slowly to the voice message prompts or is making errors in their responses, the caller adaptive response algorithm software will slow down subsequent voice message prompts to a reasonable, preset minimum speech rate. This process continues throughout the application dialogue such that said system is always closely approximating the natural conversational pace of the caller.
REFERENCES:
patent: 3550289 (1970-12-01), Orita et al.
patent: 3972603 (1976-08-01), Lubinec
patent: 4375083 (1983-02-01), Maxemchuk
patent: 4618936 (1986-10-01), Shiono
patent: 4692817 (1987-09-01), Theis
patent: 4736405 (1988-04-01), Akiyama
patent: 4747125 (1988-05-01), Buchberger et al.
patent: 4792968 (1988-12-01), Katz
patent: 4805207 (1989-02-01), McNutt et al.
patent: 4823374 (1989-04-01), Verlohr
patent: 4899369 (1990-02-01), Kondziela
patent: 5073929 (1991-12-01), Katz
patent: 5131024 (1992-07-01), Pugh et al.
patent: 5153579 (1992-10-01), Fisch et al.
patent: 5199062 (1993-03-01), Von Meister
patent: 5204894 (1993-04-01), Darden
patent: 5357596 (1994-10-01), Takebayashi et al.
"Voice Programmer's Guide For MS-DOS," 1992 Diologic Corporation Worldwide Videotex.
"Diologic Offers Enhanced Firmware For Voice Boards", RBOC Update May 1992, vol. 3, No. 5.
"Diologic Introduces SpringWare", News Release, 7 Apr. 1992, p. 1 Product Design and Development.
"Diologic Offers Call-in Demonstration", Audiotex Update, Oct. 1992 vol. 4, No. 10.
"Text to Speech Synthesis For Pronouncing Names and Addresses in a Telecommunications Service: Designing the User Interference" Kashan et al., . . . Proceeding of AVIOS Systems Application Conference, Sep. 1986 pp. 1-7.
"Serving Customers with Automotic Speech Recognition-Human Factors Issues" Wattenberger et al., AT&T Technical Journal, May/Jun. 1993 pp. 28-41.
Alpha Logic, Incorporated
Hofsass Jeffery A.
Weaver Scott L.
LandOfFree
Caller adaptive voice response system does not yet have a rating. At this time, there are no reviews or comments for this patent.
If you have personal experience with Caller adaptive voice response system, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Caller adaptive voice response system will most certainly appreciate the feedback.
Profile ID: LFUS-PAI-O-1362083