Call tracking using SIP presence mechanism

Details Call tracking using SIP presence mechanism Call tracking using SIP presence mechanism

2004-08-31

2010-02-23

Nguyen, Quynh H (Department: 2614)

Telephonic communications

Special services

C709S227000, C379S265020, C370S259000

Reexamination Certificate

active

07668303

ABSTRACT:
A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.

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