Call screening agent

Details Call screening agent Call screening agent

2006-08-08

2006-08-08

Escalante, Ovidio (Department: 2614)

Telephonic communications

Special services

C379S220010, C709S205000

Reexamination Certificate

active

07088809

ABSTRACT:
A method for providing telecommunication service includes receiving an incoming call request and generating a processing event, in response to the incoming call request. The method further includes transmitting the processing event to an operating space and notifying an agent that the processing event is stored in the operating space. Additionally, the method includes retrieving the processing event from the operating space with the agent and identifying a rule set with the agent. The rule set is associated with the processing event and includes one or more rules. The method further includes identifying a communication device based on the one or more rules; and forwarding the incoming call request to the communication device based on the one or more rules.

REFERENCES:
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patent: 6665537 (2003-12-01), Lioy
patent: 6915285 (2005-07-01), Gray et al.
patent: 2004/0083479 (2004-04-01), Bondarenko et al.

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