Telephonic communications – Special services – Call diversion
Reexamination Certificate
2011-08-23
2011-08-23
Addy, Thjuan K (Department: 2614)
Telephonic communications
Special services
Call diversion
C379S211020, C379S212010, C379S265010, C379S266010
Reexamination Certificate
active
08005204
ABSTRACT:
A call service center can include a call routing system that can use one or more action object identifiers. In one embodiment, a future action object identifier is associated with a task that is desired or otherwise intended to be performed at the call service center. The call routing system may route the call to a module that is not associated with the future action object identifier or perform a portion of a task within the same module, wherein the portion of the task is not associated with the future action object identifier. In another embodiment, at least two action object identifiers can be passed with a call from one module to another module. In a particular embodiment, a past, current, or future action object identifier, other information related to the call, or any combination thereof may be passed from one module to another module with the call.
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Bushey Robert R.
Korth Sarah
Addy Thjuan K
AT&T Intellectual Property I L.P.
Toler Law Group
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