Call routing system and method

Details Call routing system and method Call routing system and method

2006-05-02

2006-05-02

Tsang, Fan (Department: 2645)

Telephonic communications

Audio message storage, retrieval, or synthesis

Message management

C379S088210, C705S042000

Reexamination Certificate

active

07039167

ABSTRACT:
System and method for providing at least one predetermined automated message to an account holder via a voice response unit based on a likely reason for the call by the account holder to be because of a recent transaction decline.

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Intouch Communications NA, “Credit Card Processing & Merchant Account Glossary”, http://www.edr-payment-services.com/home/merchant—account—glossary.htm, pp. 1-8.

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