Call queue handling

Details Call queue handling Call queue handling

2005-02-15

2005-02-15

Hong, Harry S. (Department: 2642)

Telephonic communications

Special services

Reserved call

C379S093230, C379S142170

Reexamination Certificate

active

06856677

ABSTRACT:
An arrangement and a method for handling answers at a telephone. The arrangement includes a connection device; an identification device identifying an A number belonging to a caller; and a processing device arranged to create at least two answering alternatives, where each answering alternative includes a respective point of time when a called party at the telephone intends to call back. The answering alternatives are displayed on a display together with an indication of the A number. An input device is utilized to select one of the at least two answering alternatives, whereby the processing device is arranged to transmit the selected answering alternative to the A number. The selected answering alternative and indication of the A number is displayed on the display as a reminder for the called party.

REFERENCES:
patent: 5155761 (1992-10-01), Hammond
patent: 5434906 (1995-07-01), Robinson et al.
patent: 5568540 (1996-10-01), Greco et al.
patent: 5581604 (1996-12-01), Robinson et al.
patent: 5625676 (1997-04-01), Greco et al.
patent: 0587950 (1994-03-01), None
patent: WO 9711413 (1997-03-01), None
patent: WO 9939490 (1999-08-01), None

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