Call processor for a computer telephone integration system

Details Call processor for a computer telephone integration system Call processor for a computer telephone integration system

1996-03-15

1997-06-24

Brown, Thomas W.

Telephonic communications

Special services

Anonymous party

379112, 379127, 379128, 379211, H04M 342

Patent

active

056424108

ABSTRACT:
A rule-based computer-telephone integration system including a telephone system for transmitting call information, a computer in communication with the telephone system including a plurality of application programs having data retrievable in response to call information transmitted by the telephone system, and a call processor operable on the computer including routines for uniformly establishing precedential rules for retrieving the application program data based on call information and for automatically executing the established precedential rules in response to transmitted call information.

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