Call processing control system

Multiplex communications – Wide area network – Packet switching

Patent

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Details

370 62, 379 88, 379158, 379210, H04M 356, H04L 518

Patent

active

053331338

ABSTRACT:
A control system for processing calls comprising a call handling device and a device controller that are each connected to a network via a call connection interface that permits establishing and releasing a network connection, participation with another call connection interface in the same network connection, and either control over a network connection when the interface is the sole interface participating in that connection or control over a network connection to drop the last leg added to a network connection, the device controller and call handling device sending messages to each other over a message transfer interface. Also disclosed are a system for shifting control of a network connection and a system for monitoring the state of a network connection from a network interface that is not actively engaged in the network connection.

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Luhmann, Rick, "IVR Trends", Interactive Voice Response, Teleconnect, Sep. 1991, pp. 106, 108-112.

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