Call monitoring

Details Call monitoring Call monitoring

2007-07-17

2007-07-17

Tsang, Fan (Department: 2614)

Telephonic communications

Plural exchange network or interconnection

With interexchange network routing

C379S221080, C379S088220

Reexamination Certificate

active

10255228

ABSTRACT:
Methods and systems are provided for monitoring calls routed to a telephone network-based voice mail system. When a subscriber receives a telephone call, a determination is made as to whether the call should be routed to the voice mail system. If call monitoring services are activated, a three-way communication is set up between the calling party, the voice mail system and the subscriber. The subscriber is bridged into the call on a listen-only basis, but upon command by the subscriber, the subscriber may answer the call.

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