Call management using call routing engine

Details Call management using call routing engine Call management using call routing engine

2006-08-29

2006-08-29

Chan, Wing (Department: 2642)

Telephonic communications

Special services

Call diversion

C379S207010, C379S220010, C379S221010, C379S212010

Reexamination Certificate

active

07099451

ABSTRACT:
A call management technique implemented using a call routing engine is disclosed. In the technique, local (e.g., ACD) switching resources and a public network are controlled as a single virtual switch for purposes of implementing call processing features.

REFERENCES:
patent: 4737983 (1988-04-01), Frauenthal et al.
patent: 5036535 (1991-07-01), Gechter et al.
patent: 5684870 (1997-11-01), Maloney et al.
patent: 5878130 (1999-03-01), Andrews et al.
“System Manager Guide Supplement For The Aspect ACD (Event Link Version)”, Vin Milano, Revision 0.4, Apr. 21, 1999.

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