Telecommunications – Radiotelephone system – Special service
Reexamination Certificate
2010-03-09
2011-10-11
Ly, Nghi (Department: 2617)
Telecommunications
Radiotelephone system
Special service
C455S412100, C455S425000, C370S328000, C370S338000
Reexamination Certificate
active
08036645
ABSTRACT:
A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.
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Allan Kevin
Beinikis Linda
Roundtree Brian
Rush Keldon
Ly Nghi
Nuance Communications Inc.
Perkins Coie LLP
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