Call handling system and method

Details Call handling system and method Call handling system and method

2006-10-17

2006-10-17

Smith, Creighton (Department: 2614)

Telephonic communications

Plural exchange network or interconnection

Routing parameter

Reexamination Certificate

active

07123711

ABSTRACT:
A call handling system for a call comprising a routing system configured to receive a key from a first call system and responsively transfer a query to a call processing system wherein the query indicates the key and wherein the call processing system is configured to receive the key and process the key by placing the key into a dialed number information service (DNIS) override field of a query response and is configured to transfer the query response to the routing system, and wherein the routing system is further configured to receive the query response and responsively send the key as DNIS to a second call system. The technology improves call handling capabilities of a call handling system thereby saving time and allowing for improved call handling efficiencies.

REFERENCES:
patent: 5418844 (1995-05-01), Morrisey et al.
patent: 5448633 (1995-09-01), Jamaleddin
patent: 5524146 (1996-06-01), Morrisey et al.
patent: 5566235 (1996-10-01), Hetz
patent: 5572583 (1996-11-01), Wheeler, Jr. et al.
patent: 5590187 (1996-12-01), Greenspan
patent: 5675635 (1997-10-01), Vos et al.
patent: 5684866 (1997-11-01), Florindi et al.
patent: 5694463 (1997-12-01), Christie et al.
patent: 5793853 (1998-08-01), Sbisa
patent: 5825780 (1998-10-01), Christie
patent: 5828740 (1998-10-01), Khuc et al.
patent: 5864614 (1999-01-01), Farris et al.
patent: 5920562 (1999-07-01), Christie et al.
patent: 5923745 (1999-07-01), Hurd
patent: 5926538 (1999-07-01), Deryugin et al.
patent: 5933486 (1999-08-01), Norby et al.
patent: 5949869 (1999-09-01), Sink et al.
patent: 5987118 (1999-11-01), Dickerman et al.
patent: 5993486 (1999-11-01), Tomatsu
patent: 6075855 (2000-06-01), Christiansen et al.
patent: 6097803 (2000-08-01), Sbisa
patent: 6148069 (2000-11-01), Ekstrom et al.
patent: 6215864 (2001-04-01), Goyal et al.
patent: 6262992 (2001-07-01), Nelson et al.
patent: 6470081 (2002-10-01), Sbisa et al.
patent: 6529504 (2003-03-01), Sbisa
patent: 6567659 (2003-05-01), Sbisa
patent: 6574319 (2003-06-01), Latter et al.
patent: 6603851 (2003-08-01), Smith et al.
patent: 6611590 (2003-08-01), Lu et al.
patent: 6690656 (2004-02-01), Christie et al.
patent: 7003088 (2006-02-01), Cope et al.
patent: 2004/0032864 (2004-02-01), Sbisa et al.
patent: 199 54 224 A 1 (2001-05-01), None
patent: 0 631 441 (1994-12-01), None
patent: 0 901 297 (1999-03-01), None
patent: WO 99/35859 (1999-07-01), None
patent: WO 00/42782 (2000-07-01), None
Dehni, Tarek, et al., “Intelligent Networks and the HP OpenCall Technology,” Aug. 1997 Hewlett-Packard Journal, Article 6, XP-002259853, pp. 1-14.
Briere, Daniel, “Sprint plans sweeping Network Revisions,” Network World, Sep. 20, 1993, Network World, Inc.

Affiliated with

Also associated with

Rating

Call handling system and method does not yet have a rating. At this time, there are no reviews or comments for this patent.

If you have personal experience with Call handling system and method, we encourage you to share that experience with our LandOfFree.com community. Your opinion is very important and Call handling system and method will most certainly appreciate the feedback.

Rate now

Comments { 0 }

Profile ID: LFUS-PAI-O-3712731