Call handling system

Details Call handling system Call handling system

1989-02-16

1990-01-23

Brown, Thomas W.

Telephonic communications

Audio message storage, retrieval, or synthesis

379 84, 379214, 379266, H04M 350

Patent

active

048963453

ABSTRACT:
A call handling system is presented in which an assembly of operators are provided to efficiently handle incoming calls. A first array of operators solely handle incoming calls. A second array of operators are provided to handle incoming calls and to periodically return calls from messages which were recorded during peak times when all operators were busy and incoming calls continued. A microprocessor monitors the recorded messages and, when a predetermined number have accumulated, directs one of the operators to transcribe the messages into memory in the microprocessor. At this point in time, the microprocessor avails itself of certain operators who are capable of handling both incoming and outgoing calls, places the return call, and interconnects the operator with such return call.

REFERENCES:
patent: 4338494 (1982-07-01), Theis
patent: 4400587 (1983-08-01), Taylor et al.
patent: 4430726 (1984-02-01), Kasday
patent: 4620066 (1986-10-01), Bushnell et al.
patent: 4800583 (1989-01-01), Theis

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