Call flow modification based on user situation

Details Call flow modification based on user situation Call flow modification based on user situation

2005-12-16

2009-12-01

Smith, Creighton (Department: 2614)

Data processing: speech signal processing, linguistics, language

Speech signal processing

Application

C704S270000

Reexamination Certificate

active

07627476

ABSTRACT:
The call flow of a user is modified based on the user's situation. A set of context-specific information regarding a user is collected, without prompting the user for this context-specific information within a call with the user. For instance, the context-specific information can include locational information regarding the user, weather information at the current location of the user, traffic information at the user's current location, proximity information of the user to a given transportation mode (airport, train station, and so on), as well as user preferences information. The situation of the user is determined based on the set of context-specific information collected, and the call flow of voice prompts to the user within the call is modified based on the situation determined.

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Cohen et al., “Building context-aware applications with context weaver,” IBM Research Report RC23388, Oct. 22, 2004.

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